Current as of: 1st Nov 2022
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. For example the reception staff may need to access your postal address if you have requested information to be posted to you, but they will not be accessing any patient notes. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We may also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes.
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
Your personal information may be stored at our practice in various forms.
Electronic form on our protected software; Best Practice in electronic format and protected behind passwords and specific recorded logins. Which connect to a server that is locked up on site in a secure cabinet and unavailable to patient access.
Our practice stores all personal information securely.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and deliver it to our practice manager or support staff either in person, via mail or email. Our practice will respond within a reasonable time, for example 30 days. Once the request has been processed a fee will be requested ($35) and a Au$15 Handling fee for records over 100 pages. Additional costs may be involved for postage if required.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to firstname.lastname@example.org
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing.
Either through our “contact us” page on our website at www.baylifemedical.com.au
You can also email directly at email@example.com.
Or send it in by post to Baylife Medical P.O.Box 30 Neutral Bay. 2089 NSW.
We will then attempt to resolve it in accordance with our resolution procedure. We will process your complaint and start our investigative process and contact you within 30 days of us receiving the complaint.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Alternatively, you can contact the ombudsman for NSW at https://www.ombo.nsw.gov.au/
Our website is integrated into our on-site software Best Practice, as well as with Automed to facilitate confidential and smooth transfer of information. We collect basic identifying markers through it so we can upload the information from our website onto your file if needed.
Emails are non-secure and we require a confirmation reply from the patient containing identity markers, Or for the patient to initiate email contact so that we may respond with personal information. We will also require the patient to have chosen email as a form of communication on the new patient form for us to proceed with this.
We do send out email reminders and occasionally follow up information, again this would have been consented for on the new patient form.
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